 |
|
 |
|
|
 |
|
|
|
 |
 |
|
Accounts
International Orders
Ordering
Adventure Harley-Davidson Business
Check Stock and Current Prices
Site Development & Security Questions
Problems
Send Us A Question
Back to TOP
How do I set up a new account?
If you haven't already set up a website account, when you press the "Checkout" button you will need to set up a new account.
Click the "Register Now" button on the account log in page. Fill in all the information requested. After your account information is entered
we will set a Cookie so the next time you enter our site, we will automatically know who you are and you will not have to
log onto your account. If you are using a computer used by other, you can also log off so your browser does not automatically load your account information.
How can I update my account?
If you are not logged on yet, click on the Log On link from the "My Account" menu at the top of the page. If you are already logged on, select the "My Account" menu at the top and click on "View Account Info" from the drop down menu. You can manage your account information from this page.
How do I log off so the browser doesn't automatically load my account information the next time this computer visits your site?
If your computer is used by more than one person to place orders through our site, you can log off so your information will not load the next time the computer visits our site.
When registering or logging in, if you do not click the "Remember my name and password on this computer" you will not need to log off. You can just close your browser window and our
site will not save any information. If the computer is set to remember your account information, then you can log off by selecting "My Account" from the top drop down menu and
click on the "View Account Info" link. From your account information page, you can click the "Log Off" link at the top of the page. This will remove the cookie associated with your account.
Will my information be secure/What will my information be used for?
We respect your privacy. We will never share any of your personal information without your prior consent. This is true with the information we gather from
our web site as well as through catalog subscriptions. The information we gather from the e-mail you send us is filed and used for enhancing the features
and content of our site, it is not used or shared in any other way. Information regarding you or your order and the products you purchase will not be
disclosed or sold to any outside organization.
I forgot my password, how can I find it?
If you forgot your username or password you can have it e-mailed to you by giving us the registered e-mail address.
When logging on to our system, you will be prompted for a username or password. There is a link on this page to have your
information e-mailed to you. This must be the e-mail address used when you set up your account. This information will then
be e-mailed to the e-mail address supplied. If you have changed e-mail addresses or receive an error message, you will need
to contact us and request this information.
I have ordered from H&M over the phone, do I have an internet account?
Accounts are only set up for internet orders. If this is your first time ordering from our website, you will need to
set up a New Account. Likewise you can only track orders placed on-line through our shopping cart.
Phone, fax and e-mail orders can not be tracked at this time.
When I attempt to log in to my account by entering in my User Name, Password, and clicking continue, I am prompted back to the Login screen.
Do you have your browser set to accept cookies? You will not be able to log in without accepting a cookie. Check your browser's security settings and enable cookies. If this is not the case e-mail info@hmhd.com. For more information about cookies, click here.
How do I subscribe/unsubscribe to your promotions e-mail?
To subscribe to our e-mail list, there is a link on the front page to sign up for
our e-mail newsletter. If you wish to unscubscribe, just enter your e-mail address
in the subscription input and it will tell you that you are already registered and
give you an option to remove your e-mail address from the list.
Back to TOP
Do you accept International Orders?
Yes, we welcome orders shipping to addresses outside the U.S.
as well as orders shipping to APO and FPO addresses.
International orders may require more shipping charges than is shown on the order form. For more details see our full international orders policy.
I am a member of the U.S. military and I have an APO or FPO addresses, can I order from your site?
Absolutely. When you enter your account information, enter APO or FPO for the city and enter the appropriate
code AA, AE, or AP, in the state field. Leave the country field as 'USA'. Do not change this
to the country you are currently in.
Back to TOP
I can't add items to my shopping cart.
Do you have your browser set to refuse cookies? If so, that is why your shopping cart is reporting that it is empty. Our site uses cookies to keep track of the items in your shopping cart. If cookies are turned off, then the shopping cart feature will not work for you. If this is the case,
to successfully purchase a product, set your browser to accept cookies and you will be ready to start shopping.
For more information about how to control your acceptance of cookies click here.
I have my browser set to accept cookies and I still can't add items to my shopping cart.
If you have your browser set to accept cookies but still can not add items to your shopping cart you probably are experiencing a cache problem. Meaning that when you attempted to add items to your shopping cart your request did register however the screen that appeared is from your cached memory. This problem can be solved by clicking on the "Refresh" or "Reload" button on the top navigation bar of your browser.
I can't remove items from my shopping cart.
You are probably experiencing a cache problem. When you attempted to remove the item from your shopping cart your request did register, however the screen that appeared is from your cached memory. This problem can be solved by clicking on the "Refresh" or "Reload" button on the top navigation bar of your browser.
How do I know that my transaction is secure?
We treat website security as strictly as possible. Your name, your personal information and especially your credit card number are transfered using 128-bit encryption technology.
Our site also uses 'Internet Cookies' to establish who you are the next time you visit.
Even if someone gets you account information from you, they will never be able to see any sensitive information such as your credit card number. You can feel confident in ordering from our secure website.
To make sure you have the latest security features on your browser download and install the latest version of your favorite browser, Microsoft Internet Explorer or Netscape Communicator.
How much do you charge for shipping and handling?
We use actual weight to calculate shipping charges.
See our Shipping Policy for complete information.
Is my order subject to state sales tax?
Only orders shipped to Ohio addresses are subject to state sales tax.
What is your return policy?
See our returns policy for complete information.
How do I check the status of my order?
Click on the "Order History" link found in the account menu or in the footer of all pages.
If you are not logged in yet, you will be prompted to log into your account. After you log in you will see
all previous orders from our website. Select the "Order #" to see a copy of the order you placed and to
track the order if it has been shipped. The "Status" message shows the current status of the order.
By clicking this link you will be giving a definition of each message. You can see the terms by clicking here.
Back to TOP
Do you have a retail location?
Yes, we have a retail store in Dover, Ohio. For directions and a map click here.
What are your mailing address and phone numbers?
Our mailing address is:
Adventure Harley-Davidson
1465 State Route 39 NW
Dover, OH 44622
Our phone numbers are:
Toll Free Phone: 1-800-828-2875
Worldwide Phone: 1-330-364-6519
Toll Free Fax: 1-800-364-7344
Worldwide Fax: 1-330-343-5839
Also see our Customer Service page for more contact information.
What are your store hours?
Our Summer Hours (March 1st - September 30th)
Mon., & Thurs.: 9:00am - 8:00pm
Tues., Wed., Fri.: 9:00am - 7:00pm
Saturday, 9:00am - 4:00pm
Closed Sundays
Our Winter Hours (October 1st - February 29th)
Mon., Tues., Wed., Fri.: 10:00am - 7:00pm
Thurs.: 10:00am - 8:00pm
Saturday, 9:00am - 4:00pm
Closed Sundays
All times are Eastern Standard Time (EST)
Do you have a service department?
Yes, we have an authorized service department in Dover, Ohio. See our Service Department for more information.
For directions and a map click here.
Back to TOP
What if an item is not in stock, can I still order this item?
If the item is currently not available, we have to order it from our supplier. If it is not on backorder from our supplier, we
can usually have the item in 1-3 days. When you place an order for an item not in stock, we will hold your order for a couple of days
and wait for the backordered item and ship the complete order. If it is on backorder, we will ship the balance of the order and
keep the unavailable item on backorder for you.
I receive a message "The part number you entered is not listed in our web database" What does that mean?
This could be because the item has been discontinued or it is currently not available for order.
Some new products are not yet available in our website database. If you still want to add the item to your shopping cart,
you can add the item by using the express cart. If the item is available we will add it to your order. If it has been discontinued or unavailable we will delete it from your order.
Back to TOP
Does your site use cookies?
Yes. Our site makes use of something called "cookies" to keep track of your identity when you place online
orders or check the status of an order. They are in no way harmful or intrusive to your hard drive. It is
simply the most effective way to provide quality service to our customers.
What is a cookie?
A cookie is a very tiny piece of text we're asking permission to place on your computer's hard drive.
If you agree by configuring your browser to accept cookies, then your browser adds the text in a small
file. On most browsers, the default settings enable you to accept cookies, so if you haven't changed
your defaults, you most likely don't have to do anything to ensure that your browser accepts cookies.
What will a cookie do for me?
We use cookies to keep track of the items in your shopping cart and to enable us to present you with
customized content. But we aren't the only web site that uses cookies. Almost every web site that offers
advanced features such as online ordering and customizable content utiltizes cookies. An interesting point-
each web site's cookies are unique, which means that the cookies used by one site cannot be used by another site.
What if I do not accept the cookie?
If you choose not to accept a cookie you will not be able to purchase any products online or check order status online.
How can I control which cookies I accept?
Your ability to control the cookies you accept depends on the type of browser you are using.
Please refer to your browser setting to find out how to properly accept cookies or contact us and we may be able to help.
Is your site secure?
Yes, our website is registered with site identification authorities to enable your browser to confirm our security identity before any transmission is sent.
With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information
requested to complete an online order and ensures that your data reaches your intended target or your browser notifies you (prior to your sending
any personal information) that the potential receiving site looks suspicious and should be avoided.
How often is your site updated?
We try to update the site daily with new products. The stock and prices are updated every evening from our main
database.
Back to TOP
I can't log on to my account, what do I do?
If you are having trouble logging into your account, you will have to contact us with any problems.
I am having trouble using your site. What should I do?
Please send us feedback. We truly value our users'
input and we want to know if you are having any problems. In order to help us diagnose what the problem
is, please include the following information in your message:
- What Internet service are you using.
- What browser are you using.
- The speed of your modem
Back to TOP
I didn't find the answer to my question, what should I do?
Please send us feedback with any questions you have so we can answer
them for you.
Back to TOP
|
|
|
|
|
|
|
|
|
 |
|
